FAQs

About our treats

Q: What does upcycling mean?

A: We're glad you asked!  Upcycling takes unused food and turns it into nutritious products.  This provides more income to farmers, saves resources, and is better for the environment.

Q: Are your treats All-Natural and Grain-Free?

A: YES! and YES!  We feed these to our four-legged friends and, like you, wouldn't accept anything less. This means we're gluten, corn, soy and wheat free.

Q: My dog LOVES these. How many treats can I give to my dog in a day?

A: As a general rule treats should not make up more than 10% of your dogs daily calorie intake.

Q: Are these treats for all breeds and sizes?

A: YES! and YES!  All dogs are welcome to feast on Shameless Pets treats!

Q: What does "boosted with superfoods" mean?

A: Each flavor of treat includes ingredients that support your dogs health.  

  • Break an Egg - contains calcium from the egg, broccoli, and cheese that supports bone health
  • Applenoon Delight - contains turmeric which fights inflammation
  • Blue Berried Treasure - contains collagen which is good for joint health
  • Pumpkin Partay - contains pumpkin which is recommended for digestive health in pets
  • Lobster Roll Over - contains kelp (seaweed) for a soft coat and skin

Q: Are any of your products vegan?

A: Yes, both our Blueberried Treasure and Applenoon Delight are vegan. If you have other nutrition or diet questions just drop us a line and we’ll make sure to get you an answer.

Q: My dog is a picky eater. What flavors do you recommend?

A: We’ve done our best to make every treat delicious. It’s hard to pick just one!  If your pup isn’t a fan of a flavor just let us know and we’ll refund your purchase. 

Q: Do your products contain any allergens?

A: Please check the product listing for each flavor.  There is a complete ingredient disclosure.  Please note that the glycerin we use in our soft-naked treats is derived from coconut.  

You know your pet's dietary needs and restrictions best.  If you have further questions contact us and we'll be happy to assist.

Q: Is the glycerin used in the soft-baked treats plant-based?

A: Yes!  The glycerin we use is derived from coconut.  Glycerin is a food safe ingredient that helps keep our soft-baked treats, soft.  Please note, if your pet has an allergy to coconut we recommend that you avoid the soft-baked treats.

 

Shipping
 

Q: Where do you ship?

A: The USA — where our products are also made!

Q: Can I pause my subscription?

A: No worries! You can hit the pause button anytime.  When you’re ready to get back into the flavor groove press play and we’ll turn your subscription back on.  You’ll begin receiving new flavors the following month. 

Q: How much is shipping?

A: All orders are shipped FREE!

Q: How long will it take until my pet's treats arrive?

A: We ship out all orders within one to two business days.  Within the United States, your package will arrive 3-7 days after shipping.

Q: Can I track my order?

A: Yes!  Once you order your treats you should receive an email with the tracking information.  If you didn't receiving this information, or perhaps your dog ate it, drop us an email and we'll help you track it down.

Q: What if my dog doesn’t like the treats? Can I get a refund?

A: You can’t please all of the dogs all of the time. If your dog doesn’t love our treats, we’ll issue you a full refund. All you have to do is contact us within 30 days from the date of your first purchase and we will refund you for the full amount of the purchase. 

We would be happy to exchange it for another flavor you think your pup will like more.

 

Subscriptions

Q: Can I cancel my subscription?

A: Absolutely! Things change. There’s no shame in that! Of course we hate to see you go, but you can cancel your subscription in one click in your “My Account” page. As long as you cancel within 30 days of your last order, you will not receive any further deliveries.  We won’t waste your time with long goodbyes.

Q: Can I edit the flavors in my subscription?

A: Yup! Just select the flavors that your pup wants for your next order.

Q: What are the benefits of subscribing? 

A: Two words. Special. Savings. As a subscriber you receive special flavors that won’t be available anywhere else. On top of that, you save 25%!!